Outrageous Bills: Consumer Council Summons Discos

Outrageous Bills: Consumer Council Summons Discos

Patrick Aigbokhan
Following recent allegations of outrageous bill leveled against Electricity Distribution Companies in Nigeria, the Consumer Protection Council has summoned all the Discos to appear before it to defend the allegations.
The council noted that the move was owing to the fact that the council has been inundated with consumer complaints on exploitative electricity billing
In a statement by the council, it noted that the CPC had through a letter issued by the Director-General, Mrs. Dupe Atoki, informed the power firms, fixing the hearing on the complaints for next week Monday, September 7.
The statement said, “The Council, in response to numerous complaints of electricity consumers on estimated bill and non-provision of metres, issued the summon to each of the distribution companies, warning that absence by any of the companies at the hearing would be regarded as a violation of its enabling Act.
“The Federal Government’s apex consumer protection agency, in a letter dated August 26, 2015 and signed by its Director General, Mrs. Dupe Atoki, has fixed Monday, September 7, 2015 for the hearing on these issues.
“The agency, in its letter, stated that it has been inundated with complaints commonly referred to as ‘crazy bill’, by which Electricity Distribution Companies are alleged to arbitrarily determine consumption level of consumers of electricity and bill them accordingly.”
The council also noted in the statement that it had received complaints that many consumers have paid for metres for periods spanning over 12 months, but were yet to be supplied same by their respective Discos.
The council, quoting the DG’s letter, said in the statement, “Pursuant to these complaints, it has decided to commence investigation to enable your organisation as well as other Discos make representation and individually state your position regarding the said complaints, particularly as they affect consumers in the area of your coverage.
“You are, therefore, by this letter summoned to attend, make representation and submit a status report on the aforementioned complaints in your area of coverage, including any other document or evidence, to support your position at the hearing.
The council in its letter cautioned the power firms to be guided by Section 18 of the CPC Act that criminalises disobedience to summon, which includes neglect or refusal to attend and testify before the council or to answer any lawful enquiry or to produce any document as may be required.
It advised the companies to note that whether they attended the hearing or not, far reaching decisions, which may be of consequence to their operations, may be taken after the hearing.
“The council’s action is in line with the dictates of its mandate, which empowers it to provide speedy redress to consumer complaints, ensure that consumers’ interest received due consideration at appropriate forum and provide redress to obnoxious practices or the unscrupulous exploitation of consumers by companies, firms, trade association or individual,” the CPC added.